Warranty Information

Woohoo! We hope you love your purchase. In the rare case that something isn't quite right - we want you to know that we have your back! 

All Should We Go? products come with 12 month full warranty from the date of its original purchase. To be eligible for this warranty, please register within 45 days of purchasing your product. 

  

The following are excluded from the Should We Go? warranty:

  • Products purchased as 2nd hand or used
  • Products purchased from unauthorized retailer and distributor
  • Damage resulted from misuse and abusive action
  • Damage resulted from chemical, fire, radioactive substance, poison, liquid
  • Damage resulted from natural disaster
  • Damage caused to any 3rd party / person / device and beyond

How to make a return/exchange request

If your purchase is within our warranty cover, and you believe it is defective, you can contact us to launch your return request. If applicable, please include all accessories when you return your product to us. We must receive all original products in order to process your return or exchange request.

To return your Should We Go? product, please email us at hello@shouldwego.co with:

  • Name of product purchase

  • Your purchase order number

  • Reasons for return

Once we have received your email, our customer support staff will assist you with the rest of the returning process.

Please do not send us anything unless you are instructed to do so.

That's it!

One last thing: we really, truly appreciate your business. We're a small business built on a passion for dogs and a sincere goal of serving dog owners. If you have any questions, concerns, or suggestions, please feel free to reach out to hello@shouldwego.co and we'll help you out!